FAQ

Warranty

Can I return my order?

Yes, we accept returns for refund or exchange within 30 days of delivery, as long as the items are in new, uninstalled condition and in their original packaging. Custom orders are non-refundable, and all sales are final. Please note, shipping fees are non-refundable.

Can I make changes to my order?

Once your order has been processed, we are unable to make changes. However, if the request is made early enough, we will do our best to accommodate. For custom orders, changes cannot be made once production has started.

What is your warranty?

We offer a warranty that covers defects in materials and workmanship for one year. This warranty does not cover damage caused by improper installation, misuse, or wear and tear.

My order arrived damaged, what should I do?

If your order arrives damaged due to shipping, it is eligible for an exchange within 30 days of delivery. Please note the damage on the carrier’s Bill of Lading (BOL) and notify the driver. If the BOL is unavailable, report the damage directly to the driver to initiate the claims process.

Do you offer repair?

We’ll do our best to assist with repairs. If your product is still under warranty, we can also provide replacement options.

Ordering

Will I be charged sales tax?

Sales tax will be applied based on your location and applicable laws. During checkout, any required sales tax will be displayed before you complete your order.

Do you offer a trade discount?

Yes, we offer trade discounts for industry professionals. You can apply on your trade program page. Please reach out to our team for more information on how to qualify and apply.

Product

Do you offer customization?

Yes, we offer customization for certain products. Please contact us directly to discuss your specific needs and explore available options. Custom orders are non-refundable and all sales are final.

Will I be charged sales tax?

Sales tax will be applied based on your location and applicable laws. During checkout, any required sales tax will be displayed before you complete your order.

What lighting safety and performance certificates do you have?

Our products meet industry standards for lighting safety and performance.

How do I clean and care for my lighting?

To maintain your lighting, gently dust the fixture with a soft, dry cloth. Avoid using harsh chemicals or abrasive materials. For deeper cleaning, please follow the specific care instructions provided with your product.

How do I install the product?

Detailed installation instructions are included with each product. We recommend professional installation for best results and safety. For more specific guidance, feel free to contact us.